Privacy Policy

Privacy Policy

1. Introduction

Powercomputers Telecommunication Limited (“Powercomputers”, “we”, “our” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, https://powercomputers.co.tz/, contact us, submit an enquiry, subscribe to our newsletters or use our products and services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before processing your personal information.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with our website and services:

Personal Information: Your name, email address, telephone number, company name, job title and other contact details you provide.

Enquiry and Communication Information: Details of your service requests, product enquiries, messages, support requests, feedback and other communications with us.

Business and Transaction Information: Information necessary to prepare quotations, process orders, provide services, manage customer accounts, issue invoices and maintain business records.

Technical Information: Information such as your IP address, browser type, device information, pages visited, website usage data and other technical information collected through server logs or analytics tools, where applicable.

Marketing Preferences: Your newsletter subscription status, communication preferences and consent records, where applicable.

We only seek to collect personal information that is reasonably necessary for the purposes described in this policy.

3. How We Collect Your Information

We may collect personal information through:

• Website contact forms, service enquiry forms and other online forms.
• Newsletter subscription forms.
• Emails, telephone calls and other communications with our team.
• Business transactions, quotations, purchases and service agreements.
• Cookies, server logs and analytics technologies, where applicable.
• Other lawful sources, where necessary for providing our services or fulfilling legal obligations.

4. How We Use Your Information

We may use the information we collect to:

• Respond to enquiries and provide information about our products and services.
• Prepare quotations, process orders and manage customer relationships.
• Deliver, maintain and support our IT products, software, hardware and other services.
• Provide technical assistance and respond to customer support requests.
• Send newsletters, product updates, service announcements and marketing communications where permitted.
• Improve our website, services, user experience and security.
• Detect, prevent and investigate fraud, misuse, security incidents and unauthorised activities.
• Maintain business, accounting and transaction records.
• Comply with applicable laws, regulations and lawful requests from relevant authorities.

5. Legal Basis for Processing Personal Information

Where applicable under the laws of Tanzania, we process personal information on one or more lawful grounds, including:

• Consent: Where you have given permission for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary to provide a product or service, fulfil an agreement or take steps requested by you before entering into an agreement.
• Legal Obligations: Where we need to process or retain information to comply with applicable laws and regulations.
• Legitimate Interests: Where processing is necessary for legitimate business purposes, such as maintaining website security, improving our services and managing customer relationships, provided your rights and interests are appropriately protected.

Where required, you may withdraw your consent at any time.

6. Sharing and Disclosure of Information

Powercomputers does not sell your personal information to third parties.

We may share personal information with trusted third parties where necessary for legitimate business purposes, including:

• Service Providers: Website hosting providers, IT support providers, email service providers and other vendors who help us operate our business.
• Technology Partners: Software developers, product suppliers and authorised partners involved in delivering or supporting requested products and services.
• Professional Advisers: Auditors, legal advisers and other professional service providers where necessary.
• Government and Regulatory Authorities: Where disclosure is required by law, regulation, court order or another lawful obligation.
• Business Transactions: Where necessary in connection with a merger, restructuring or transfer of business, subject to applicable legal requirements.

We take reasonable steps to ensure that third parties handling personal information on our behalf are subject to appropriate confidentiality and data protection obligations.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, remember preferences and analyse website performance.

Cookies are small files stored on your device when you visit a website.

Depending on the tools implemented on our website, cookies may include:

• Essential Cookies: Necessary for basic website functionality and security.
• Functional Cookies: Used to remember preferences and improve your browsing experience.
• Analytics Cookies: Used to understand website traffic and how visitors interact with our pages.
• Marketing Cookies: Used to measure or personalise advertising, where applicable.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality. Where required by law, we will obtain consent before using non-essential cookies.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, destruction and misuse.

These measures may include access controls, security monitoring, system updates, secure communication methods and other appropriate safeguards.

However, no method of transmitting or storing information electronically is completely secure. While we work to protect your information, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes and comply with applicable legal obligations.

When personal information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it, where appropriate and legally permitted.

10. Your Data Protection Rights

Subject to applicable laws and any relevant limitations, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing communications.
• Request information about how your personal information is processed.
• Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before responding to your request.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, software platforms, suppliers or service providers.

These external websites and services operate under their own privacy policies and terms. Powercomputers is not responsible for the privacy practices, content or security of third-party websites that we do not control.

We encourage you to review the relevant privacy policies before providing personal information to third parties.

12. International Data Transfers

Some of our service providers or technology partners may process or store personal information outside Tanzania.

Where personal information is transferred outside Tanzania, we will take appropriate steps to ensure that such transfers comply with applicable data protection laws and that suitable safeguards are in place, where required.

13. Children’s Privacy

Our website and services are primarily intended for businesses, organisations and other individuals seeking IT products and services.

We do not knowingly collect children’s personal information through our website without an appropriate lawful basis and any consent or authorisation required by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, technology or legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date. We encourage visitors to review this page periodically.

15. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact us:

Powercomputers Telecommunication Limited

Address: Sabodo Car Park, 10th Floor, India Street, Dar es Salaam, Tanzania
Email: info@powercomputers.co.tz
Telephone: +255 629 758 576
Website: https://powercomputers.co.tz/

We will review and respond to privacy-related requests in accordance with applicable data protection laws.